Cookie Policy

Last updated: September 21, 2026

This Cookie Policy explains how Motorical uses cookies and similar tracking technologies on our website and platform. By using our Service, you consent to our use of cookies as described in this policy.


What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners. Cookies can be "persistent" (remain on your device until deleted or expired) or "session" (deleted when you close your browser).

How We Use Cookies

We use cookies for the following purposes:

Essential Cookies
Required

These cookies are necessary for the Service to function and cannot be disabled. They enable core functionality such as authentication, security, and session management.

Examples:
  • Session Cookies: Maintain your login session and authentication state
  • Security Cookies: Protect against cross-site request forgery (CSRF) attacks
  • HttpOnly Cookies: Secure refresh tokens for session management

Storage: HttpOnly cookies (not accessible via JavaScript), stored securely

Functional Cookies

These cookies enhance functionality and personalization. They remember your preferences and settings to provide a better user experience.

Examples:
  • Preference Cookies: Remember your language, theme, and display preferences
  • Settings Cookies: Store your dashboard layout and notification preferences

Storage: localStorage (browser storage)

Analytics Cookies

These cookies help us understand how visitors interact with our Service. They collect information anonymously and help us improve our website and services.

Examples:
  • Google Analytics: Only used if you enable tracking in Communications Block campaigns. Tracks campaign performance and user engagement (opt-in only).
  • Service Analytics: Internal analytics for service performance and reliability (does not use third-party cookies).
  • Affiliate referral cookie (aff_ref): Set only if you arrive through an affiliate link, and only while this category is enabled. Details below.
  • Session recordings and heatmaps (_clck, _clsk): Microsoft Clarity, on our public marketing pages only, and only while this category is enabled. Details below.
Affiliate referral tracking (Referralful):

We use Referralful, an affiliate and referral tracking service that acts on our behalf, to credit the affiliate whose link you arrived through if you later sign up and subscribe. Its script is loaded from cdn.jsdelivr.net and communicates with api.referralful.com. The script is loaded only when all of the following are true: you are logged out, you are on a public or sign-up page (for example the home, pricing, comparison, product, privacy, terms, cookies, support, status, affiliates, login, register or onboarding pages), and you have enabled the Analytics category. If you disable Analytics, the cookie is removed and the page reloads.

Session recordings and heatmaps (Microsoft Clarity):

On our public marketing pages (the home, pricing, comparison, product, privacy, terms, cookies and status pages) we use Microsoft Clarity to see how visitors use them: clicks, scrolling, the pages viewed, device and browser type, and an approximate location derived from your IP address, shown to us as recordings and heatmaps. By default Clarity masks text typed into form fields, numbers and email addresses, and does not upload them. Clarity is loaded from clarity.ms and sets two first-party cookies on motorical.com: _clck (a pseudonymous visitor identifier) and _clsk (joins your page views into one session). Microsoft's own documentation lists further cookies on its domains (CLID, ANONCHK, MR, MUID, SM). We always tell Clarity that advertising storage is denied, so our setup does not run Microsoft's advertising cookie synchronisation.

Clarity is loaded only when all of the following are true: you are logged out, you are on one of those public pages, and you have enabled the Analytics category. It is never loaded on the sign-in, sign-up or any logged-in page. If you disable Analytics, we tell Clarity, remove its cookies and reload the page. Microsoft keeps recordings for 30 days (favourited and sampled recordings for up to 9 months). See Microsoft's Privacy Statement and Clarity's cookie list.

  • aff_ref (cookie): A first-party cookie on motorical.com, also available to its subdomains such as docs.motorical.com. It holds a random referral identifier (a UUID) and lasts up to 60 days. It is set only if you arrive through an affiliate link (a link containing "?via=").
  • aff_d (cookie): A temporary test cookie that the script sets and removes immediately while it works out the shared domain. It is not kept.
  • aff_seen (session storage item): A marker (value 1) that lasts for the browser session, so the script reports its presence only once per session.

Once per browser session the script sends Referralful an account identifier and the address of the page being viewed. When you arrive through an affiliate link it additionally sends the link token, the landing page address, the page that referred you (referrer) and any existing referral identifier. These requests are sent without cookies. If you have a referral identifier when you create an account, we store it with your account and, when you subscribe, pass it to Stripe as the checkout reference. Referralful is connected to our Stripe account and receives the resulting customer record (Stripe customer ID, email address and purchase amounts) to work out the affiliate's commission. We do not use the referral identifier for advertising profiles and do not share it with anyone other than Stripe and Referralful. See our Privacy Policy for details. To withdraw, turn off the Analytics toggle above and click "Save Cookie Preferences".

Storage: Cookies (aff_ref, aff_d) and sessionStorage (aff_seen)

Note: We do not use advertising cookies. The only cookie we use for a marketing-related purpose is the affiliate referral cookie (aff_ref) described above, used solely to credit the affiliate who referred you.


Third-Party Cookies

We use limited third-party services that may set cookies:

  • Stripe: Payment processing cookies (required for billing). See Stripe's Privacy Policy.
  • Google Analytics: Only if you explicitly enable it in Communications Block campaigns. See Google's Privacy Policy.
  • Referralful: Affiliate referral tracking, only if you have enabled the Analytics category and arrive through an affiliate link. The cookie itself is set on motorical.com. See "Affiliate referral tracking (Referralful)" under Analytics Cookies above.
  • Microsoft Clarity: Session recordings and heatmaps on our public marketing pages, only if you have enabled the Analytics category. The cookies _clck and _clsk are set on motorical.com. See "Session recordings and heatmaps (Microsoft Clarity)" under Analytics Cookies above.
Managing Cookies

You can control and manage cookies in several ways:

  • Cookie Consent Banner: Use the cookie consent banner that appears when you first visit our website to accept or reject non-essential cookies.
  • This Page: Use the toggles above to customize your cookie preferences and click "Save Cookie Preferences".
  • Browser Settings: Most browsers allow you to refuse or delete cookies. However, disabling essential cookies may prevent the Service from functioning properly.

Browser-Specific Instructions:

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Firefox: Options → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Cookies and website data
  • Edge: Settings → Privacy, search, and services → Cookies and site permissions
Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no standard for how DNT signals should be interpreted. We do not currently respond to DNT browser signals, but we respect your cookie preferences as set through our cookie consent mechanism.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Cookie Policy.

Contact Us

If you have questions about our use of cookies, please contact us at support@motorical.com.


For more information about how we handle your personal information, please see our Privacy Policy.